Lunch & Learn Webinar - Effective Strategies to Manage Conflict at Work

Thursday, June 5, 2014 from 12:00-12:40 PM Pacific Time Please enjoy the recording of this past webinar.

Unresolved conflict can affect productivity and satisfaction at work. While it is human to have disagreements, effective communication skills can turn these into opportunities to deepen mutual understanding, solve problems creatively, and co-exist peacefully. Lorraine will introduce some essential conflict management skills, including:

• Understanding conflict and its sources.

• Positive strategies for effective communication to resolve/avoid conflict.

• A 15-second technique to cool down conflict which you can use at any time.

About the presenter

Lorraine Segal is a communication and forgiveness specialist, a certified conflict management coach, and trainer through her business, ConflictRemedy.com. She teaches these skills at Sonoma State University and St. Joseph Health LifeLearning Center. For more information about Lorraine’s coaching, mediation, and training services, please visit her website/blog at www.ConflictRemedy.com, e-mail her at lorraine@conflictremedy.com or call her at (707) 236-8079.