Lunch & Learn Webinar
Designing for Service: Happy Team, Happy Customer
Thursday, March 16, 2017 from 12:15-12:45 PM PT
Our world is now made of services. We need new tools to think across this space, to not only create memorable and valuable experiences for our customers, but also empower our organizations to change the way we do business for the better. In this talk, we’ll introduce you to an emerging field in the design world: Service Design. Expand your mindset, and add some new tricks to your toolkit in understanding the powerful world of Service Design.
Key takeaways
- Learn about a new design discipline, Service Design, which helps improve both your customer experience and your organization’s service delivery
- Understand why every company is a service company, and how a service-based mindset can launch you ahead of the competition
- Learn how design thinking can help address customer pain points in your service
- Learn basic terminology and core concepts key to delivering great service experiences
About the presenters
Erik Flowers is a Principal Service Designer at Intuit, a financial services company and maker of the TurboTax, Mint, and QuickBooks. He is re-envisioning customer experiences, and building organizational capacity inside the company to design end-to-end and surface-to-core.
Megan Miller is Service Design Manager for Stanford University IT, where her team works to design seamless and quality customer experiences for the university. She is building momentum around service design and inspiring colleagues to embrace true end-to-end thinking.
Erik and Megan are Co-Founders of www.PracticalServiceDesign.com, an online resource and community of practice for service designers around the world.
