--- title: "Designing for Service: Happy Team, Happy Customer" description: "Learn how the emerging field of \"Service Design\" can help you and your organization better serve your customers." image: https://www.people-onthego.com/hubfs/Megan_Miller_100x100.jpg --- - [Home](https://www.people-onthego.com/) - [Contact Us](https://www.people-onthego.com/company/) - [Blog](https://www.people-onthego.com/blog/) [![pog_logo_on_white_tall](https://www.people-onthego.com/hs-fs/file-2213160099-jpg/people-onthego/pog_logo_on_white_tall.jpg)](https://www.people-onthego.com/) ![Free Webinars](https://www.people-onthego.com/hs-fs/file-15411125-jpg/Top%20pictures/pog_top_5.jpg) ### Subscribe to mailing list ### The Perfect 15-Minute Day Method is here! 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We need new tools to think across this space, to not only create memorable and valuable experiences for our customers, but also empower our organizations to change the way we do business for the better. In this talk, we’ll introduce you to an emerging field in the design world: Service Design. Expand your mindset, and add some new tricks to your toolkit in understanding the powerful world of Service Design. #### **Key takeaways ** - Learn about a new design discipline, Service Design, which helps improve both your customer experience and your organization’s service delivery - Understand why every company is a service company, and how a service-based mindset can launch you ahead of the competition - Learn how design thinking can help address customer pain points in your service - Learn basic terminology and core concepts key to delivering great service experiences #### **About the presenters** **Erik Flowers** is a Principal Service Designer at Intuit, a financial services company and maker of the TurboTax, Mint, and QuickBooks. He is re-envisioning customer experiences, and building organizational capacity inside the company to design end-to-end and surface-to-core. **Megan Miller** is Service Design Manager for Stanford University IT, where her team works to design seamless and quality customer experiences for the university. She is building momentum around service design and inspiring colleagues to embrace true end-to-end thinking. Erik and Megan are Co-Founders of** www.PracticalServiceDesign.com**, an online resource and community of practice for service designers around the world.  [![Click now to register!](https://no-cache.hubspot.com/cta/default/74033/5f1460fe-b6ab-4eae-be69-5900d2ae1f22.png)](https://cta-redirect.hubspot.com/cta/redirect/74033/5f1460fe-b6ab-4eae-be69-5900d2ae1f22) Topics: [business results](https://www.people-onthego.com/free-webinars-lunch-and-learn/topic/business-results), [Lunch & Learn Webinars](https://www.people-onthego.com/free-webinars-lunch-and-learn/topic/lunch-learn-webinars), [team work](https://www.people-onthego.com/free-webinars-lunch-and-learn/topic/team-work), [leadership](https://www.people-onthego.com/free-webinars-lunch-and-learn/topic/leadership) ### Join us at the Webinars [![2021_Webinars_Schedule_People-OnTheGo](https://www.people-onthego.com/hs-fs/hubfs/2021_Webinars_Schedule_People-OnTheGo.jpg?width=320&name=2021_Webinars_Schedule_People-OnTheGo.jpg)](https://www.people-onthego.com/webinars) **[View our Webinars Schedule.](https://www.people-onthego.com/webinars)** [![Need an employee training solution that's flexible and affordable? 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