Lunch & Learn Webinar

Designing for Service: Happy Team, Happy Customer

Thursday, March 16, 2017 from 12:15-12:45 PM PT

Our world is now made of services. We need new tools to think across this space, to not only create memorable and valuable experiences for our customers, but also empower our organizations to change the way we do business for the better. In this talk, we’ll introduce you to an emerging field in the design world: Service Design. Expand your mindset, and add some new tricks to your toolkit in understanding the powerful world of Service Design.

• Learn about a new design discipline, Service Design, which helps improve both your customer experience and your organization’s service delivery
• Understand why every company is a service company, and how a service-based mindset can launch you ahead of the competition
• Learn how design thinking can help address customer pain points in your service
• Learn basic terminology and core concepts key to delivering great service experiences

About the presenters

Erik Flowers is a Principal Service Designer at Intuit, a financial services company and maker of the TurboTax, Mint, and QuickBooks. He is re-envisioning customer experiences, and building organizational capacity inside the company to design end-to-end and surface-to-core.

Megan Miller is Service Design Manager for Stanford University IT, where her team works to design seamless and quality customer experiences for the university. She is building momentum around service design and inspiring colleagues to embrace true end-to-end thinking.

Erik and Megan are Co-Founders of www.PracticalServiceDesign.com, an online resource and community of practice for service designers around the world.

 

Lunch & Learn Webinar

How to Write a Non-Fiction Book in 8 Hours That You Use To Grow Your Business

Thursday, February 9, 2017 from 12:15-12:45 PM PT

 

Imagine writing your non-fiction book in just 8 hours. If this was possible, what would you write about? What would you do with your book? How would you use it to make money? How would you market it, and yourself? Would you write more than one? In this session, Mitchell Levy, the AHA Guy at AHAthat will answer these questions and more.

Attendees will walk away with the understanding of how to write a non-fiction book in just 8 hours and what to do with it once you’re done.

About the presenter

Mitchell Levy is an accomplished Entrepreneur who has created 20 businesses in Silicon Valley including 4 publishing companies that have published over 800 books. Currently, Mr. Levy is The AHA Guy at AHAthat & CEO of THiNKaha. He is a bestselling author with fifty six business books and a contributor at Entrepreneur Magazine. In addition to these accomplishments, Mr. Levy has provided strategic consulting to over one hundred companies, advised over five hundred CEOs on critical business issues, and has been chairman of the board of a NASDAQ-listed company. 

 

Lunch & Learn Webinar 

Why Every Business Person Needs to Be an "Aha" Leader

Thursday, February 2, 2017 from 12:15-12:45 PM PT

Attendees will away with their own "Aha" moments while understanding why personal branding and thought leadership are essential components of today’s workforce and your long-term success.

About the presenter

Mitchell Levy is an accomplished Entrepreneur who has created 20 businesses in Silicon Valley including 4 publishing companies that have published over 800 books. Currently, Mr. Levy is The AHA Guy at AHAthat & CEO of THiNKaha. He is a bestselling author with fifty six business books and a contributor at Entrepreneur Magazine. In addition to these accomplishments, Mr. Levy has provided strategic consulting to over one hundred companies, advised over five hundred CEOs on critical business issues, and has been chairman of the board of a NASDAQ-listed company. 

Lunch & Learn Webinar 

The Explanation Revolution: Why New Skills Are Needed for a Complicated World

Thursday, December 1, 2016 from 12:15-12:45 PM PT

The skill of explanation is both essential and easy to take for granted. Master explainer Lee LeFever will be your guide in discovering the true power of explanation strategy and why it represents an opportunity that professionals have ignored for too long.

 

Key takeaways

• Take a step back and start to see explanation from a new and fascinating perspective
• Understand why revolutions large and small depend on explainers
• Learn why so many experts struggle with clear communication and what's needed for improvement
• Learn a memorable and unique approach to explaining nearly any idea effectively
• Discover the essential elements of many explanations and why they matter

About the presenter

Lee LeFever has been a professional explainer for over a decade. He is the co-founder of Common Craft, author of The Art of Explanation (Wiley, 2012) and host of the Explainer Academy. Since 2007, Common Craft has won numerous awards, created explanations for the world's most respected brands and created explainer videos that have earned over 50 million online video views. Today, Common Craft produces educational guides, ready-made videos and visuals that are used by educators and explainers in over 50 countries. Lee lives in Seattle with his wife and business parter, Sachi. 

Lunch & Learn Webinar 

Compassionate Leadership: When The Dalai Lama And Brain Scientists Agree on Something, You Want To Listen!

Thursday, October 6, 2016 from 12:15-12:45 PM PT

What exactly is Compassionate Leadership and why is it so important for today’s workplace? During this webinar, you’ll learn the 3 keys to Compassionate Leadership and their immediate effects on productivity, happiness, and creating a positive work environment. When the Dalai Lama and brain scientists agree on something, you definitely want to listen! Learn how research is supporting the cognitive (knowing) and affective (feeling) benefits of compassion, simple tools to bring more awareness to your compassion levels, and what you can do right now to benefit from being a Compassionate Leader.

Key takeaways

• 3 keys to Compassionate Leadership so they’ll always be top of mind and ready to integrate
• Evidence based research supporting the development of compassion and how that benefits you both personally and professionally
• Easy to follow tips so you can incorporate compassion into your day to day life, work, etc.
• Simple “checkpoints” to self-analyze and bring more awareness to your compassionate self

About the presenter

Nancy Marmolejo teaches entrepreneurs, leaders, and teams how to tap into their unique genius and use it to lead, communicate, and create more powerfully. Her top-rated podcast, Itenco: Lessons For The Leading Edge, invites listeners to move from their usual ways of doing things and onto their leading edge.

Since 2003, Nancy’s business consulting has helped clients from around the world communicate more clearly, improve productivity, and develop compassionate leadership skills. She’s won numerous awards for her business and has been featured in Smart Money, Redbook, Latina Magazine, The Orange County Register, Univision, NPR and many more.

Nancy has contributed to many books including 365 Days of Gratitude, The Twitter Handbook, and The Zen of Marketing. She lives in the San Francisco Bay Area with her family and a very large orange cat, aptly named Orange Kitty.

Lunch & Learn Webinar 

Pivot: The Only Move that Matters Is Your Next One

Thursday, September 1, 2016 from 12:00-12:40 PM PT    (We'll also be giving away three copies of Jenny Blake's new book, 'Pivot'!)

No matter your age, life stage, bank account balance, or career level, you can learn how to pivot strategically into your next opportunity. Career change doesn’t have to be a crisis, and plateaus don’t have to be a problem. In fact, if change is the only constant, now more than ever as it relates to our economy, it behooves us all to get better at it.

Your best chance of success lies right under your feet. By doubling down on what is already working, you can cut through confusion and move more quickly in a new direction. Pivoting is a mindset and a skillset, and it is one we can all get better at. This workshop will resonate with anyone facing the question of what comes next by providing a methodical plan to move forward, one that you can cycle through as many times as necessary.

This interactive workshop focuses on Jenny’s Pivot Method, a 4-stage process that will teach you how to:

• Identify your existing strengths, interests and experiences, and define your version of success.

• Scan the horizon for new opportunities, skills, people and opportunities, without falling prey to analysis-paralysis or compare-and-despair.

• Reduce risk by running small experiments that can provide feedback and help determine next steps in your career trajectory.

• Launch with confidence, bolstered by the skills and methodology to adjust seamlessly and continuously as you move in your new direction.

About the presenter

Jenny Blake is an author, career and business strategist and international speaker who helps people organize their brain, move beyond burnout, and build sustainable, dynamic careers they love. Jenny is the author of PIVOT: The Only Move that Matters is Your Next One (Portfolio/Penguin Random House, September 2016), and Life After College (Running Press, 2011).

With over a decade blogging, two years at a technology start-up as the first employee, five years at Google on the Training and Career Development teams, and over five years of running her own business, Jenny combines her love of technology with her superpower of simplifying complexity to help clients through big transitions — often to pivot their career or business.

Today you can find her at JennyBlake.me, where she explores systems at the intersection of mind, body and business. Jenny is based in New York City, where she imagines she’s starring in a movie whenever she walks through its crowded streets. Check out the Pivot Podcast and follow her on Twitter @jenny_blake.

Lunch & Learn Webinar 

The Perfect 15-Minute Day Method:  From Scattered to Accomplished and Happy!

Thursday, July 7, 2016 from 12:00-12:30 PM Pacific Time Please enjoy the recording of this past webinar.

Information overload, social media, mobile apps, constant interruptions, competing priorities, you name it! Our day has become so fragmented and so inefficient. Fulfillment and satisfaction become rare commodities!

Fear not! The Perfect 15-Minute Day Method (PDM) comes to the rescue! PDM uses “tags” to allow you to be more mindful about what you are working on at all times, and prompts you to work in 15-minute increments and stay mindful and strategic all day long. Most importantly, PDM provides a method for recording and managing distractions of all kinds. It is like a new “language” that makes mindfulness achievable every step of the way, every day.

In this complimentary lunch & learn webinar, Pierre Khawand, the founder of People-OnTheGo and creator of the Perfect 15-Minute Day Method (PDM) explains the fundamentals of PDM and some of underlying research and deeper meaning.

About the presenter

Pierre Khawand has led several technology ventures and completed successful mergers and acquisitions. He founded People-OnTheGo in 2001 to enable business professionals to communicate and collaborate more effectively using leading-edge technologies. His bestselling “Accomplishing More With Less Workshop” and "The Accomplishing More In Less Time, Less Effort, and Less Stress Leadership Program" enable business professionals to better cope with information overload and competing priorities. He has published Time for Leadership, The Accomplishing More With Less Workbook, Accomplishing More With Google Apps, The Results Curve, The New New Inbox, and The Perfect 15-Minute Day: Managing Your Time, Thoughts, and Emotions.

 

Lunch & Learn Webinar 

From Scattered to Centered: Understanding and Transforming the Distracted Brain

Thursday, June 2, 2016 from 12:00-12:40 PM Pacific Time Please enjoy the recording of this past webinar.

This webinar is designed for business professionals desiring ways to use their brains more effectively, with the increasing demands of the information age. The course utilizes the hallmarks of attention deficit disorder (ADHD), pointing out how modern life has created a bit of these symptoms in all of us. Participants will learn how to understand and overcome these issues by managing distractions, increasing focus and productivity, and decreasing overwhelm and stress.

Key takeaways

• Recognize inner restlessness and ways to feel grounded and centered.
• Get techniques to manage email and other media.
• Learn the neuroscience behind focus and natural ways to improve concentration.
• Improve follow-through on tasks and decrease overwhelm.
• Recognize emotional reactivity with quick processes to achieve balance.
• Learn simple practices to increase organization and time management
• Explore methods of improving communication.
  

About the presenter

Alicia Ruelaz Maher, M.D. is a Board Certified Diplomate of the American Board of Psychiatry and Neurology, with subspecialty certification in Psychosomatic Medicine. She practices Integrative Psychiatry at the Akasha Center for Integrative Medicine in Santa Monica, California. Dr. Maher is passionate about translating the knowledge of neuroscience into tools and techniques to enhance individual lives. In addition to 20 years of working with patients, she also teaches medical students as Assistant Clinical Professor at the University of California, Los Angeles (UCLA) and defines the state of practice through cutting-edge research with the RAND Corporation. 

She has lectured to thousands of professionals on a variety of topics in several countries. She has particular expertise in treating ADHD and wrote a book to help adults recognize and overcome the struggles of this disorder, entitled “From Scattered to Centered: Understanding and Transforming the Distracted Brain," available on Amazon. In addition, she has written several articles for world renowned medical journals such as JAMA, and her expertise has been used by Medscape, Psychiatric Times, Journal of General Internal Medicine, The International Association for Cognitive Behavioral Therapy and several others.

Lunch & Learn Webinar 

Human First: How Mobile is Becoming an Extension of Ourselves

Thursday, May 5, 2016 from 12:00-12:40 PM Pacific Time Please enjoy the recording of this past webinar.

We all strive to be better human beings. We want an attractive body, a meaningful life and to become more intelligent about the things that count. And the more connected we become to our mobile products, the more we expect the same from those. Mobile products are essentially the new extension of ourselves. Mobile guru and Silicon Valley veteran SC Moatti shares the “human first” principles that are the foundation behind mobile success.

Key takeaways

• Proven approaches to become mobile-first
• The three all-encompassing rules all great mobile products follow
• Case studies of companies leading the way in mobile

About the presenter

SC Moatti dedicates her time and energy helping companies succeed with mobile. She is the author of mobilized, an insider’s guide to the business and future of connected technology, and has been called “a genius at making mobile products people love.” While serving as an executive at mobile pioneers like Facebook, Trulia and Nokia, SC launched and monetized mobile products that are now used by billions of people and have received prestigious awards, including an Emmy nomination.

Today, she runs Products That Count, an organization that advises businesses on how to leverage mobile technology and produces some the largest product events in the world, including the Manifesto conference. She also serves on boards of both public and private companies, including mobile technology giant Opera Software (OPERA:Oslo). SC speaks frequently at conferences, has been featured in Forbes and is a regular contributor to the Harvard Business Review and the Huffington Post. She lectures on mobile and innovation at Stanford University, where she earned her MBA and has a Master of Science in electrical engineering. For more information, visit scmoatti.com.

Lunch & Learn Webinar - Unleashing the Power of Play with Emmy award winner Gwen Gordon

Thursday, June 4, 2015 from 12:00-12:40 PM Pacific Time Please enjoy the recording of this past webinar.

Most of us have been raised to think of play as a frivolous distraction from the serious business of living. But what if we got it backwards? What if play is the essential ingredient for our individual and collective well-being?

Join Gwen as she turns the work ethic on its head and connects some surprising dots to show how a play movement is emerging in every area of life, and why our future as a species depends on it. 

Key takeaways

• The evolutionary context for the play movement

• Why play? The costs when we don't, the benefits when we do

• A bird's eye view of the play movement... everywhere!

• How the future of work is play

• Tips for turning proving grounds and battlefields into playgrounds

About the presenter

Gwen Gordon, MA is an Emmy award winning writer and creative director who began a life of play building Muppets for Sesame Street. She left the “Street” to join an Apple research group at the MIT Media Lab where she built playstations for children. Gwen has been an artist-in-residence in settings ranging from Xerox PARC to San Quentin Prison. She earned her masters degree in philosophy and is a pioneer in the field of adult developmental play, publishing and teaching widely on the subject.

Gwen has applied her insights to the design of programs for companies including IDEO and PepsiCo, groups ranging from life coaches to TSA security officers, and for popular films including “What the Bleep Do We Know?!,” and “The Story of Stuff.” Gwen currently blogs for Huffington Post and is producing a PBS special about play called NOW Playing.