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Less-Is-More Blog by Pierre Khawand

"My manager sent me, so I won't engage!" 3 steps to overcome resistance and enjoy a whole new world of engagement

Posted by Pierre Khawand on Sun, Oct 03, 2010 @ 06:43 PM

resistance engagementThe setting was one of the Accomplishment More With Less workshops that I facilitated onsite for an intact team recently.  I had 25 engaged participants who have contributed tremendously to the success of the day long workshop. Actually 24 of the 25 were the ones who were full engaged and who had a blast learning and transforming, but one didn’t. He was disconnected and oblivious to everything that was happening around him. He started the day disconnected and finished the day disconnected. 

"My manager sent me here" he later said. And as a result, Jack (let us call him Jack) stayed isolated for the duration of the session. We went through dozens of concepts, techniques, demonstrations, individual and group exercises, team building exercises, coaching discussions, and we watched videos, played games, discussed important workplace issues, among other things. Each one of these activities presented a whole new opportunity for Jack to put aside the reason why he got to the workshop and to participate and reap the benefits of being here. Each one was a potential fresh start for Jack. But no! Jack was stuck. 

Jack was stuck on one thought and wasn't able to go beyond this thought: "Training should not be mandatory, and  I cannot stand it that I am here at a mandatory training." Whether training should be mandatory or not is not the issue here and we might even agree that Jack has a point. However, the issue is that Jack couldn't put this behind him and move into enjoying the benefits of the program. While people around him were experiencing transformation, he continued to experience resentment and despair. Later and his feedback form, he reiterated the same thing, and added that nothing would work in his organization because management want certain things to be in a certain way.

Dr. David Burns, one of the leading psychologist who teaches cognitive psychology, discussed a similar situation in his writings. The situation boils down to someone asking us to do something that is beneficial for us, but us  feeling pushed into it (because we were told to do it) and therefore resisting it and refusing to do it. It is difficult to win in this situation. If we do what we are asked to, we feel defeated, and if we don't do it, we lose the potential benefits and experience resentment and despair (as Jack did). Dr. Burns advises considering the potential benefits, and if they have merits, to go ahead and engage in the activity but make it clear to ourselves and to the other person that "we" have decided to do it based on its merits.

Back to Jack. If you find yourself like Jack in the midst of a training or an event or a project where you feel pushed into it, and maybe resentful, hopeless, and unwilling to engage and reap whatever benefits are on the table, here are some steps to consider:

  1. Write down clearly the thought that are keeping you in the state you are in (in the case of Jack, these were something like "Training should not be mandatory, and  I cannot stand it that I am here at a mandatory training"). If you don't write them down, they are likely to continue to be floating in your head, get exaggerated, and difficult to bypass.
  2. Now that you have clearly written down these thoughts, put them on the side for a minute, and write down the advantages and disadvantages of the action or event that you are resisting. If you are unable to figure these out because you are under the influence of your bad mood, look around, and see what others are experiencing. If possible, maybe get some objective input. Formulate this list also in writing, so you can more objectively review it and make use of it.
  3. Make your decision on how much you want to engage based on merits. Maybe even write your decision down such as "I evaluated this situation clearly, and I believe that it is to my benefit to engage, and therefore I will engage to the level that I see beneficial to me."
  4. Take a small step towards engagement. Our moods don't work like computer bits and don't change states from 0 to 1 on demand. It is not likely that you will now feel fully empowered and ready to engage (even though you might). It is more likely that you are more able and willing to take a small step towards engagement. Take that step and see what happen.
  5. Take another small step towards engagement.

And the rest will be history! And you now unleash the possibilities and a whole new world of engagement.

Topics: corporate training, managing stress

"Do you have any pointers for making a Webinar successful" asked Gerry

Posted by Pierre Khawand on Sat, Oct 17, 2009 @ 05:25 AM

Whehter your are delivering online courses as part of a corporate training program, a keynote speech at a virtual conference, or marketing and sales webinars to promote your products and services, here are some pointers for making your webinar successful:

Starting with some simple but important logistics

  • Provide a support number, especially for 1st time users
  • Provide a backup plan, like a recorded version
  • If more than 10 or 15 participants, put people on mute
  • Use the "raise their hand" and/or "chat/question" panels to manage interactions
  • If you can, have a moderator (other than you) monitor/handle the audience questions

Remember that "Content is Still King"

  • Content is still king, nothing will make up for mediocre content
  • Live demos are much better than static slides
  • Visuals like images and charts are far better than just text
  • Let the session tell a story, and create some suspense whatever the topic is
  • Include some polls, get some interaction going
  • Make it short & sweet, 45 minute to 1 hour
  • Include a short break if longer than 1 hour
  • Talk with a smile and with energy, like it is the most exciting content and it is the first time you deliver it

And after the Webinar

  • Get immediate feedback via web survey, or else you might never get it
  • Follow-up, follow-up, follow-up!
  • Adjust and do it again!

Happy Webinar-ing!

Topics: webinars, corporate training